Return Policy and ShippingReturns
Returns are accepted within 30 days of receipt date for an exchange or store credit.
Any returns thereafter may be denied.
We do not offer refunds on any items.
You should expect to receive your store credit within 7-10 business days of giving your package to the return hipper depending on the time of transit back to our warehouse. In many cases you will be issued your store credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days) and the time it takes us to process your return once we receive it (2 to 3 business days).
Please return items to: Urban Minx Boutique 1600 N Riverside Ave Suite 2007 Medford Oregon 97501
All returning items must be returned through traceable mail (tracking number).
If an item is returned that is not eligible for return, the customer is responsible for the cost of the return shipping.
Should you receive an item as a result of our error, received an incorrect item or defective item, we will pay the return shipping costs and issue you a return label.
All sale and/or discounted items are FINAL SALE. (no exchanges or store credits will be accepted)
All returns must be unworn, with tags (if any), in their original condition and packaging.
No exchanges or store credits will be accepted from store/retail locations.
No exchanges or store credits will be accepted on any jewelry due to it changing colors, changing your skin color, or natural ‘wear and tear’.
All of the products we sell and promote we stand behind 100%, however we are not able to grant an exchange or store credit on any items that meet this criteria. Certain metals, over time, do have a tendency, in some instances, to alter slightly in color or variation due to the metal itself. Its contact with water, soap or natural oils in the skin against the metal, sunlight, or oxygen are some causes that create the color variation.
Orders usually take 4-6 business days from shipment date to be delivered. Just because you receive an email saying your item was shipped does not necessarily mean it will be shipped that day; it just means the order was processed for shipment. Orders usually take 2 business days to be processed and shipped.
We currently use two type of shipping processes.
We ship UPS unless otherwise indicated on your order instructions (PO Boxes)
*Keep in mind that all orders have a 1-3 day processing packing period before shipping transits apply.
Overnight Delivery orders: placed before 11am will ship same day, placed after 11am will ship the following business day.